This Services Policy outlines how Professional Ways delivers its services, the standards we uphold, client expectations, and the commitments we make to ensure a smooth and professional experience.
1. Scope of Services
Professional Ways offers the following core services:
- Search Engine Optimization (SEO) — On-page, off-page, technical SEO, and local SEO
- Web Development — Custom website design and development, landing pages, e-commerce
- UI/UX Design — User interface design, wireframing, prototyping, and user experience consulting
- Social Media Marketing — Strategy, content creation, and account management
- Email Marketing — Campaign design, automation setup, and performance reporting
- Paid Advertising — Google Ads, Meta Ads (Facebook/Instagram), and campaign management
2. Project Initiation
All projects begin with a discovery phase that includes:
- An initial consultation to understand your business goals and requirements
- A formal project proposal outlining scope, timeline, deliverables, and pricing
- Signing of a Service Agreement prior to commencement
- An onboarding form or access request for required platforms/accounts
3. Timelines and Delivery
Project timelines are agreed upon and confirmed in the project proposal. Estimated timelines:
- Website Design & Development: 3 to 6 weeks depending on complexity
- Logo & Brand Identity Design: 5 to 10 business days
- SEO Services: Ongoing monthly engagement; initial results typically visible within 3 months
- Social Media Setup: 5 to 7 business days
Timelines are subject to timely provision of required assets, content, and approvals from the client. Delays caused by the client may result in revised delivery dates.
4. Communication Standards
Professional Ways is committed to clear and timely communication:
- Clients will be assigned a project manager as a primary point of contact
- Project updates will be shared at agreed intervals or upon key milestones
- All communication will be conducted via email or agreed communication platform
- Response time to client inquiries: within 1 to 2 business days
5. Revisions and Feedback
Revisions are handled as part of the service delivery:
- Each service package includes a specified number of revision rounds
- Revision requests must be submitted in writing with clear and specific feedback
- Major changes to the project scope may result in revised pricing and timelines
- Approval of deliverables must be provided in writing by the client
6. Client Obligations
For successful project delivery, clients must:
- Provide all necessary content, images, brand materials, and access credentials
- Respond to queries and provide feedback within 5 business days
- Make payments according to the agreed payment schedule
- Appoint a decision-maker from their side to approve deliverables
7. SEO-Specific Terms
For SEO services, the following conditions apply:
- SEO is an ongoing process and results are not guaranteed within a specific timeframe
- Rankings depend on search engine algorithms, competitor activity, and website quality
- Clients must not engage other SEO providers simultaneously without written notice
- Monthly reports will be provided outlining activity, rankings, and traffic progress
8. Confidentiality and Data Handling
All client information, access credentials, and business data shared with Professional Ways will be kept strictly confidential and used solely for service delivery purposes. Please refer to our Privacy Policy for full details.
9. Service Suspension or Termination
Professional Ways reserves the right to suspend or terminate services in cases of:
- Non-payment or breach of the payment schedule
- Violation of these policies or the Service Agreement
- Provision of inaccurate or misleading information by the client
Clients may terminate services with 14 days written notice. Any outstanding balance for completed work must be settled prior to termination.
10. Service Updates
Professional Ways continuously evolves its service offerings. We reserve the right to update our service packages, pricing, and processes. Clients will be notified of any changes that affect their active project.
11. Contact Us
For any questions or concerns about our services, please reach out to us:
Phone: +46 72 530 70 02
Website: professionalways.se
Address: Stockholm, Sweden